Policies

Our Guarantee

We here at Giordano, are committed to providing our customers quality products at competitive prices. All products are warranted to be free from defects in materials and workmanship for a period of 12 months from the time of purchase. Please see our limited warranty policy below for further information.

Payment Terms

Giordano accepts MasterCard, Visa and Discover. Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Return Policy

Giordano has a 30 day return policy.  After riding your Giordano bike, if you would like to return or exchange it, contact our customer service center at 1-800-451-5368 and we will help you with your return.

Change or Cancellation to Order

We understand that people change their minds on purchases or what to buy. Changes in quantity or specifications could change the price of the order. All requests for changes or cancellations to orders should be submitted to Sales@Giordano.bike.

Damaged Goods

Inspect your shipment upon delivery with the shipping representative present. Advise the shipper of any damage to packaging and note on packing slip at time of receipt. Please contact 1­800­451­5368 or email Service@Giordano.bike for damage claims associated with shipping and handling as soon as possible. Any product considered defective, damaged or faulty should be returned to Giordano for review.  Never discard items or packaging when making a damage or warranty claim.

Shipping and Handling

Free shipping is offered on all Giordano products.

Turnaround

All in stock orders are shipped within 48 hours Monday – Friday 8am – 4pm EMT.

Order Tracking

When a tracking number is provided by the shipping carrier, you will receive an email confirmation with the tracking details within 24 hours of the package leaving our warehouse.

Items Not in Stock  

We do our best to ensure that all items available are in stock and ready to ship.  If an item is out of stock, you will be notified within 24 hours of the purchase.  If you place an order with multiple items, will ship the items that are available at the time of the order, and ship the out of stock item when the item is back in stock.

Limited Warranty

All products are warranted to be free from defects in materials and workmanship. All Giordano frames and forks have a lifetime warranty and the rest of the bike is warranted for a period of 12 months from the time of purchase.  You must notify Giordano’s customer service department if there are material or workmanship defects within 12 months of purchasing your bike. Giordano will replace any defective components or replace the entire item.

To provide the best customer service possible, we require photos or videos to determine the nature of any damaged item, so that we can diagnose the issue and send the correct parts or replacement unit.

This Warranty does not cover damage due to mishandling or abuse of the product, alteration, accident, nor failure to follow operating, maintenance or environmental instructions prescribed by Giordano.  Further, Warranty is void if product is not used for its intended purpose as manufactured by Giordano.  This Warranty also does not cover any surface discoloration, fading, chipped paint, rust, or damage from using cleaning agents not specifically designed to clean bikes and or components.

TERMS OF USE?

License and Access

Giordano grants you a limited, non­exclusive, non­transferable license to access and use the web site in accordance with these terms of use. All contents included as part of the service, such as text, graphics, logos, images as well as the compilation thereof, and any software used on the site, is the property Giordano or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights, you agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto.

Copyright Notice

The materials and services on this site are protected by copyright and/or other intellectual property laws and any unauthorized use of the materials or services at this site may violate such laws. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the site.

Except as specifically permitted herein, no portion of the information or documents on this site may be reproduced in any form or by any means without the prior written permission of Giordano.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Giordano is not responsible for third party access to your account that results from the misappropriation of your account. Giordano does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Giordano.com only with involvement of a parent or legal guardian. Giordano reserves the right to refuse or cancel service, terminate accounts or remove or edit content or cancel orders in its discretion.

Warranties and Disclaimers

The information, software, products, and services included in or available through the site may include inaccuracies or typographical errors. Giordano may periodically add or change the services or products mentioned at any time without notice. Giordano and/or its suppliers may make improvements and/or changes in the site at any time.

PRIVACY POLICY

This Privacy Policy discloses the privacy practices in which Giordano collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This privacy policy applies to the Site and all products and services offered by Giordano.

Personal Identification Information

We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our site, register on the site, place an order and fill out a form. Users may be asked for, as appropriate, to provide name, e­mail address, mailing address, phone number, and credit card information.

We collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain site related activities.

Use of Personal Information

Giordano collects and uses your personal information to deliver the services you have requested, improve customer service and personalize your experience. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.  

Security of Personal Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.  Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted into our payment gateway providers database, only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.  

Conditions of Use, Notices, Revisions

Giordano has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at 1.800­451­5368.


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